TICKET FAQ

Below are the answers to our most frequently asked questions regarding ticketing. Please ensure you read through all of the information below, to see if this resolves your issue.

WHAT'S INCLUDED IN MY TICKET? +

Your ticket provides access to the festival from 11am on Monday 30th December 2019 to close at 5pm on Wednesday 1st January 2020.

Ticket includes: - 3 DAYS / 2 NIGHT Free Camping - BYO Alcohol & Themed/Licenced Bars - Over 30 Bands & Performers - Deck Disco - Comedians - Late Night DJ’s - Art Installations - Morning Yoga - Chill-out Areas - Field Games - Curated Food Trucks - Great People - Beautiful Natural Environment with Incredible Views - and Much More!


DON'T HAVE MONEY NOW? USE TIME TO PAY!

'Time to Pay' allows you to book your tickets now and pay in easy monthly payments. 'Time to Pay' bookings attract a $9.95 Administration Fee. This administration fee and your first payment will be processed once you click 'PAY NOW'. Moshtix will send you a final confirmation e-mail to your stated e-mail address when all payments have been successfully processed. In order to utilise the ‘Time to Pay’ Payment Instalment Plan you MUST opt in to the Payment Instalment Plan during the purchase process. If you miss this, you will be required to pay your order in full. You cannot change the payment method and process after your order has been confirmed. Your order total will be split into three (3) equal payments. The first payment is due when placing order. Exact payment amounts may vary due to rounding.

CAN I MAKE ADDITIONAL PAYMENTS OR PAY OFF MY PLAN EARLY?

Yes! Please call Moshtix Customer Service on 1300 GET TIX (438 849) and they can process additional payments or finalise your plan early. The team is available Monday-Friday 9am-7pm (AEST) and 9am-5pm Saturdays.

HOW CAN I CHECK HOW MUCH I HAVE OWING ON MY TIME TO PAY PLAN?

Please get in touch with Moshtix Customer Service at http://tixsupport.moshtix.com.au or by calling 1300 GET TIX (438 849). The team is available Monday-Friday 9am-7pm (AEST) and 9am-5pm Saturdays.

I NEED TO UPDATE MY CREDIT CARD FOR MY TIME TO PAY PLAN?

Please call Moshtix Customer Service on 1300 GET TIX (438 849). The team is available Monday-Friday 9am-7pm (AEST) and 9am-5pm Saturdays.

CAN I CANCEL MY TIME TO PAY PLAN?

Yes, however this will mean you are forfeiting your tickets and you acknowledge that no refunds will be honoured for any funds paid to date. As per the terms and conditions of sale, there are no refunds permitted on tickets and termination fees will apply in line with the Payment Default Termination Fees.


WILL TICKETS BE AVAILABLE ON THE GATE? +

No. The event has sold out well in advance every year, so we advise to prepare and purchase your ticket as early as possible.


DO YOU SELL DAY TICKETS? +

No, all tickets are for the whole event.


DOES MY NAME HAVE TO BE ON MY TICKET? +

Yes.

All THAA group events require correct credentials on tickets sold through our official ticketing partner MOSHTIX in order for us to avoid ticket fraud, communicate event information in the lead up to the event and to run a safe event by knowing exactly who we have on our event site at all times in case of an emergency.


I PAID FOR A TICKET BUT CAN'T FIND MY CONFIRMATION - WHAT DO I DO? +

You may not have entered the correct email address when purchasing your ticket. Please contact MOSHTIX customer service via [https://tixsupport.moshtix.com.au0] with your full name and proof of purchase (screenshot of bank statement) so that they can re-issue your ticket to the correct email address.


IS THERE A LIMIT TO HOW MANY TICKETS I CAN BUY? +

Yes. Early Birds and General release tickets are limited to 10 per person - this is to ensure the fairest access to these earlier releases of lower priced tickets.


DO I NEED TO BUY A CAR PASS? +

Yes, every car wishing to enter the carpark MUST have a valid carpass. Carpasses will be scanned when entering. Should you arrive on-site without a valid car pass as significantly higher fee will be charged to entry the site.

The reason for the carpass is to minimise the number of cars attending the event and to have a positive effect on traffic and the environment (farm). All profits from the car passes will go to Environmental initiatives on the event site and in the local area. For all vehicles arriving with 3 or more peeps the full car pass fee will go to the local environmental initiative.

IMPORTANT: If you are found to be parking on the side of the road with in the vicinity of the event site police will be notified and your car will be towed and impounded.


I DON'T WANT TO GO ANYMORE, CAN I GET A REFUND? +

Under the terms and conditions of sale of our tickets we do not offer refunds for change of mind or circumstances. If you wish to sell your ticket you must only use the official MOSHTIX resale platform. This platform will become available once the event has sold out.


HOW DO I BUY OR SELL AN EXISTING FESTIVAL TICKET? +

If you wish to sell your ticket (or buy a ticket once the event has sold out) you must only use our official MOSHTIX resale platform. This platform will become available once the event has sold out. An administration fee will be charged to facilitate the secure resale facility.


NAMES ON TICKETS +

THAA Group STRONGLY advises that all names on tickets match your ID. If you are giving or selling a ticket to a friend you MUST log-in to your MOSHTIX account and update the name on the ticket to the person entering the festival.

THIS IS THE ONLY WAY TO ENSURE YOUR TICKET IS VALID ON THE DAY.

Please do not run the risk of transferring money to a seller via bank transfer, as there is no way to guarantee you will receive a ticket.

NOTE: Names on Vehicle Passes are not required as long as the pass scans as valid when entering the carpark, if it is not valid you will be charged to a higher fee car pass to enter the car park.


I WANT TO SELL MY TICKET +

If you can no longer attend and wish to sell your ticket you will need to wait until the event has completely sold out before the official MOSHTIX resale platform will open.

TICKETS PURCHASED THROUGH SECOND-HAND WEBSITES (such as VIAGOGO and TICKETMASTER RESALE) WILL NOT BE VALID ON THE DAY

The only way to guarantee a resale ticket is valid is to purchase it through MOSHTIX.


I WANT TO BUY A SECOND HAND TICKET +

If the event has completely sold out, you can sign up to the ticket re-sale waitlist and you will be notified when a ticket becomes available. This is the only way to purchase second-hand tickets.